Write down how you deliver, before you buy software to run it.
Two to three weeks, fixed fee. We map your delivery process as it actually runs, tell you where it leaks time, and hand you a workflow you can put to work the week it lands, in any tool, including the ones you already pay for.
The engagement.
Interview
We talk to the people who deliver (project leads, designers, engineers, the account manager who absorbs every slip) not only the partners who wrote the handbook.
An honest account of how work actually moves through your agency.
Map
Stages, owners, real durations taken from projects that already happened, dependencies, and the exit criteria everyone assumed were obvious and nobody agreed on.
Your delivery process on one page, with the disagreements marked.
Diagnose
Where time leaks: the stage that always overruns, the approval with no owner, the handover that depends on one person, the client behaviour you have never priced in.
A short, ranked list of what is costing you most.
Hand over
The workflow written up so you can run it next Monday, in whatever tooling you already use, and a session with your team so it survives contact with a live project.
A workflow document your agency owns and can run immediately.
Symptoms we hear on the first call.
If three or more of these are familiar, the problem is the missing layer rather than the people working in it.
- “Every project is different.”
- Usually four or five recognisable shapes, never written down, so the shared 80% is re-decided on every project and the genuinely different 20% gets no attention.
- “The client went quiet and we lost two weeks.”
- No stage owns waiting on the client, so the delay has no owner, no visible cost and no effect on the promised date until it is far too late.
- “Only Ana knows how handover works.”
- A stage that exists as expertise rather than as a process. It works until the week Ana is away, and then it does not work at all.
- “We were profitable on that one, I think.”
- Nothing records where the hours went by stage, so the projects quietly losing money look exactly like the ones that are not.
- “Status updates take a morning.”
- The client has no way to look, so a person becomes the interface, every week, for every client, forever.
What you keep.
- The workflow document, yours outright
- Real stage durations drawn from your own finished projects
- A ranked list of where delivery leaks time
- A session with your team so it survives a live project
And no obligation after it.
The engagement ends with a document you own. Some agencies run it in the tools they already have and never speak to us again, which is a perfectly good outcome and the one we design for.
Others become design partners for the product, because a workflow written on paper still has to be kept alive across eleven simultaneous engagements, and that is the part paper cannot do.
Two to three weeks to know your own process.
Book a call and describe how a project moves through your agency. The gaps usually show up in the first fifteen minutes.
or write to hello@genica.org